Human Factors in Aircraft Maintenance

Human errors contribute to ______ of airline accidents and incidents:

• 50%

• 80%

• 95%

Human _________ contribute to nearly to 80% of airline accidents and incidents:

• Errors

• Violations

• Factors

The study of factors such as size, strength, reach is called _________.

• Computer Science

• Anthropometrics

• Cognitive Science

The science involved with the study of how humans think is called _______.

• Computer Science

• Educational Psychology

• Cognitive Science

The science involved with how humans learn is called _________.

• Computer Science

• Educational Psychology

• Cognitive Science

The group of Software, Hardware Environment and Liveware is called _________.

• The dirty dozen

• SHEL model

• Computer Science

In SHEL model, what Refers to the tools, equipment, aircraft and other such material related to performing the task?

• Software

• Hardware

• Liveware

In SHEL model, what Refers to such things as the rules and procedures of operation, technical manuals, and information to support system operation

• Software

• Hardware

• Liveware

In SHEL model, what Refers to Two distinctly different environments: the physical work and the political and social environment.

• Hardware

• Environment

• Liveware

In SHEL model, what Refers to individual human characteristics like knowledge, skills, experience. And Human in groups, including such factors as teamwork, communication and leadership.

• Hardware

• Environment

• Liveware