
CIS-ITSM
Authored by Bradley Moore
Professional Development
Professional Development
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60 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the Problem priority when it is created from an Incident?
3 - Moderate
(empty)
5 - Planning
Same as incident
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following variable types can be included in Multi-row Variable Sets?
Macro
Label
Break
Select Box
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Incident identification is the gateway to the _______ stage of the Incident Management lifecycle.
Investigation and Diagnosis
Creation and Classification
Resolution and Closure
Incident Logging
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the minimum role required to update requests and catalogue tasks?
sn_request_read
catalog_editor
catalog_manager
sn_request_write
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are checked for conflict detection in change requests? Select 3 Answers from the below options.
Running in a time period that conflicts with other changes for similar CIs
Conflicts for all Affected CIs
Not executing during a blackout time period
Conflicts with changes to parent and child CIs
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the different ways to create a change request? Select 3 Answers from the below options.
Through the Service Catalog
Automatically via Integrations
Directly form an idea
From a Configuration Item (CI)
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What value in a change request determines the sequence in which a change should be implemented?
Impact
Priority
Risk
Urgency
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