CIS-ITSM

What is the Problem priority when it is created from an Incident?

• 3 - Moderate

• (empty)

• 5 - Planning

• Same as incident

Which of the following variable types can be included in Multi-row Variable Sets?

• Macro

• Label

• Break

• Select Box

Incident identification is the gateway to the _______ stage of the Incident Management lifecycle.

• Investigation and Diagnosis

• Creation and Classification

• Resolution and Closure

• Incident Logging

What is the minimum role required to update requests and catalogue tasks?

• sn_request_read

• catalog_editor

• catalog_manager

• sn_request_write

Which of the following are checked for conflict detection in change requests? Select 3 Answers from the below options.

• Running in a time period that conflicts with other changes for similar CIs

• Conflicts for all Affected CIs

• Not executing during a blackout time period

• Conflicts with changes to parent and child CIs

What are the different ways to create a change request? Select 3 Answers from the below options.

• Through the Service Catalog

• Automatically via Integrations

• Directly form an idea

• From a Configuration Item (CI)

What value in a change request determines the sequence in which a change should be implemented?

• Impact

• Priority

• Risk

• Urgency

Which field on a Configuration Item (CI) table may be used to route Incidents to the appropriate group to resolve CI related Incidents quickly?

• Support Group

• Change control

• Managed by

• Assignment Group

Which of the following change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigor required?

• Change Management-Approval policy (com.sn_chg_pol_appr)

• Best Practice - Change Risk Calculator (com.snc.bestpractice.change_risk)

• Change Management - Change Success Score (com.snc.change_management.change_success_score)

• Change Management risk assessment

What State the problem record returns to when you click on the 'Re-Analyse' UI action?

• New

• Root Cause Analysis

• Fix in progress

• Assess