CIS-ITSM

CIS-ITSM

Professional Development

60 Qs

quiz-placeholder

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CIS-ITSM

CIS-ITSM

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Bradley Moore

Used 81+ times

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60 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the Problem priority when it is created from an Incident?

3 - Moderate

(empty)

5 - Planning

Same as incident

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following variable types can be included in Multi-row Variable Sets?

Macro

Label

Break

Select Box

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Incident identification is the gateway to the _______ stage of the Incident Management lifecycle.

Investigation and Diagnosis

Creation and Classification

Resolution and Closure

Incident Logging

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum role required to update requests and catalogue tasks?

sn_request_read

catalog_editor

catalog_manager

sn_request_write

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are checked for conflict detection in change requests? Select 3 Answers from the below options.

Running in a time period that conflicts with other changes for similar CIs

Conflicts for all Affected CIs

Not executing during a blackout time period

Conflicts with changes to parent and child CIs

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the different ways to create a change request? Select 3 Answers from the below options.

Through the Service Catalog

Automatically via Integrations

Directly form an idea

From a Configuration Item (CI)

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What value in a change request determines the sequence in which a change should be implemented?

Impact

Priority

Risk

Urgency

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