Day 4 Prepaid
Authored by NOHA HAFEZ
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KG
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8 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1. In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as
A. Set APN
B. Cannot connect
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2. In case customer turn on his data connection, and there is 3G, H+, 4G or any internet sign appears >> handle case as
A. Set APN
B. Cannot connect
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
4. You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?
A. True
B. False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
5. In case cst asked to configure his APN setting and he did not receive SMS before your action is ?
A. Push SMS through ADM
B. Make Manual Configuration
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
6. ADM setting will sent by ?
A. Max 5 min
B. Max 10 min
C. On spot
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
7. You will follow with cst in case he is calling from same dial to check the service was working or not ?
A. True
B. False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
8. In case cst did not receive ADM sms after 5 min, your action is ?
A. Send it again
B. Manual configuration
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