Management level 3

Bill Lennox is a good man. He demonstrates high moral standards with every decision he takes and inspires others to follow suit. From the given information, we can say that he has _____ power.

• legitimate

• technological

• expert

• referent

• coercive

For a private college, parents of students may be considered part of the _____ dimension of the task environment.

• supplier

• competitor

• regulator

• strategic partner

• customer

In decision making, a condition of _____ exists when a decision maker knows what the alternatives are and what conditions are associated with each alternative.

• risk

• uncertainty

• certainty

• imperfect information

• ambivalence

In the control process, which of the following steps follows the measurement of performance?

• Considering corrective action

• Comparing performance against standards

• Establishing standards

• Developing effective performance measures

• Setting standards consistent with organizational goals

_____ is the process of grouping jobs according to some logical arrangement.

• Job rotation

• Job enrichment

• Departmentalization

• Centralization

• Industrialization

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

• Esteem

• Social

• Self-actualization

• Security

• Physiological

_____ plans have a short-term focus and are relatively narrow in scope.

• Corporate

• Tactical

• Operational

• Contingency

• Strategic

Steve works with Beta Pharmaceuticals Inc. He is primarily responsible for overseeing production activities. Tyler is

concerned with decisions such as the number of product units that need to be manufactured, the overall functioning

of the production plants, and the quality of products. Steve is most likely to be a(n) _____ manager.

• operations

• marketing

• human resources

• sales

• public relations

The _____ sets up a procedure for employees to vote on whether to have a union.

• National Labor Relations Act

• Labor Management Relations Act

• Taft-Hartley Act

• Civil Rights Act of 1991

• Fair Labor Standards Act

According to the job characteristics approach, increasing the presence of the five dimensions it identifies will lead to all of the following EXCEPT

• higher motivation.

• higher turnover.

• higher-quality performance.

• higher satisfaction.

• lower absenteeism.