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Guiones de atención

Authored by Jose Sanchez

Other, Professional Development

1st - 3rd Grade

Used 1+ times

Guiones de atención
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5 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

User indicates an email not registered in the system.

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the script we should use when we enter the chat?

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Thanks for

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Enter customer chat, this customer indicates to us that he/she has not received the confirmation Voucher for a Hotel reservation he/she made. Please indicate the correct classification

Visa Rewards / Flights / Request / Order / E-Ticket

Visa Rewards / Activities / Request / Voucher

Visa Rewards / Autos / Request/ E-Ticket

Visa Rewards / Hoteles / Request/ Voucher

None of the above

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select the correct answer. User not linked to the program communicates through the web chat informing that he/she cannot enter the app.

We validate the information: e-mail, name, and surname, and if it does not appear we request a screenshot and escalate to support.

We validate the information: e-mail, name, and surname. If it does not appear linked, we suggest you contact your bank.

We validate the information: Email, Name, and Last Name, and if it is not registered we send a script with the registration process.

All of the above

None of the above

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