Guiones de atención

User indicates an email not registered in the system.

What is the script we should use when we enter the chat?

Thanks for

Enter customer chat, this customer indicates to us that he/she has not received the confirmation Voucher for a Hotel reservation he/she made. Please indicate the correct classification

• Visa Rewards / Flights / Request / Order / E-Ticket

• Visa Rewards / Activities / Request / Voucher

• Visa Rewards / Autos / Request/ E-Ticket

• Visa Rewards / Hoteles / Request/ Voucher

• None of the above

Select the correct answer. User not linked to the program communicates through the web chat informing that he/she cannot enter the app.

• We validate the information: e-mail, name, and surname, and if it does not appear we request a screenshot and escalate to support.

• We validate the information: e-mail, name, and surname. If it does not appear linked, we suggest you contact your bank.

• We validate the information: Email, Name, and Last Name, and if it is not registered we send a script with the registration process.

• All of the above

• None of the above