PRELIM HOUSEKEEPING quiz 1

The head of the housekeeping department. Is responsible for the hotel policies, procedures, and standards related to housekeeping operations.

• ROOM ATTENDANT

• SUPERVISOR

• EXECUTIVE HOUSEKEEPER

• LAUNDRY ATTENDANT

He or she heads the shift in a twenty-four-hour housekeeping service. He or she explains the executive housekeeper’s policies, procedures, and standards to all housekeeping supervisors.

• SUPERVISOR

• ASSISTANT EXECUTIVE HOUSEKEEPER

• ROOM ATTENDANT

• PUBLIC AREA ATTENDANT

Male cleaning personnel that are assign to clean public areas.

• ROOM ATTENDANT

• GARDENER

• PUBLIC AREA SUPERVISOR

• HOUSEMEN

He or she also controls the resources of the floor such as room attendants and housemen; bed and bath linens; guest room amenities; and cleaning materials and equipment.

• ROOM ATTENDANT

• CONCIERGE

• ROOM SUPERVISOR

• SECURITY

Responsible for cleaning and maintaining guest rooms according to hotel’s procedures and standards. He or she reports any untoward incident to the security and safety department.

• ROOM ATTENDANT

• PUBLIC AREA ATTENDANT

• ROOM SUPERVISOR

• EXECUTIVE HOUSEKEEPER

He or she arranges flower displays for various departments of the hotel.

• GARDENER

• HORTICULTURIST

• FLORIST

• FLOWERIST

He or she coordinates with various departments such as housekeeping personnel,maintenance department, and front office department regarding guest room amenities and cleaning status.

• ROOM SUPERVISOR

• CONTROL DESK SUPERVISOR

• ROOM ATTENDANT

• EXECUTIVE HOUSEKEEPER

He or she maintains the landscape and gardens of the hotel.

• GARDENER

• HORTICULTURIST

• PUBLIC AREA ATTENDANT

• HOUSEMEN

They mend uniforms, linens and upholsteries.

• LAUNDRY ATTENDANT

• TAILORS OR UPHOLSTERERS

• ROOM ATTENDANT

• FLORIST

He or she leads the washer-men, dry cleaners, ironers in cleaning linens and uniforms.

• LAUNDRY MANAGER

• TAILOR OR UPHOLSTERS

• LANDRY ATTENDANT

• ROOM ATTENDANT