Prepaid Day 4

In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

• Set APN

• Cannot connect

In case customer turn on his data connection, and there is 3G, H+, 4G or any internet sign appears >> handle case as

• Set APN

• Cannot connect

APN setting name is :

• Internet.te.eg

• Te.internet.eg

• TE internet

You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?

• True

• False

In case cst asked to configure his APN setting and he did not receive it before your action is ?

• Push SMS through ADM

• Make Manual Configuration

ADM setting will sent by ?

• Max 5 min

• Max 10 min

• 15 MIN

You will follow with cst in case he calling from same dial to check the service was working or not ?

• True

• False

In case cst did not receive ADM sms after 5 min, your action is ?

• Send it again

• Manual configuration

Your advice for cst after received ADM sms in case the service not working with him after he saved it ?

• Restart mobile

• Change SIM slot

• Change Device

CST complain from he cannot make call in what’s app, your action is,

• Troubleshoot with cst

• This is APP issue