JAN_Product Knowledge_04.21

How much time do you have to complete a full registration process?

• No more than 5 minutes

• No more than 10 minutes

• No more than 10 minutes from the time of joining the queue

• No more than 5 minutes from the time of joining the queue

What are the opening hours of Al Mandhar lounge?

• 7:00am-11:00pm (Thu-Sat until 11:30pm)

• 7:00am-11:30pm (Thu-Sat until midnight)

• 7:00am-11:00pm

• 6:30am-11:30pm (Thu-Sat until 11:30pm)

What are the opening hours of the kids club?

• Wednesday till Monday from 10:00 – 18:30. Prior booking is required (Tuesday – closed)

• Wednesday till Monday from 10:00 – 19:00. Prior booking is required (Tuesday – closed)

• Wednesday till Monday from 10:30 – 18:00. Prior booking is required (Tuesday – closed)

• Daily from 10:00 -18:30

Where do we serve Shisha?

• In Kayto, Villa Beach and Shimmers

• In Kalsa Pool Bar and Shimmers

• In Summersalt and Kayto

• All answers are correct

How many times is the room serviced by HSK per day?

• 2

• 3

• Depends on VP level of the guest

• 1

Do we have a resort Doctor for guests?

• Yes, available on call 24/7

• No

• Only available from 06:00 to 22:00 in Al Qasr Hotel

What is the JAN emergency number?

• 7222

• 9999

• 6222

• 7772

Are we allowed to keep items or luggage for non-in-house guests?

• Yes

• No

• Yes, but only for 24 hours

What time the room should be ready?

• by 14:00

• by 15:00

• by the arrival time of the guest

What should you do when a guest asks for an Apple TV?

• Raise Hotsos to IT, subject to availability

• Raise Hotsos to housekeeping, subject to availability

• Send an email to Dubai Holding