HRM533 QUIZ 1

Human capital is _____ and _____ be managed the way organizations manage jobs, products, and technologies

• tangible; cannot

• tangible; can

• intangible; cannot

• tangible; can

Knowledge workers require skills in all of the following areas except:

• computer programming.

• planning.

• decision-making.

• Problem solving

The value, skills, and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as:

• intellectual capital.

• human capital.

• core competencies.

• employee capital.

Reengineering:

• Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement.

• Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.

• Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed.

• Changes the purpose and function of the HR group.

Which of the following is one of the largest expenditures of service companies?

• production costs.

• marketing costs.

• labor costs.

• distribution costs.

Customers, suppliers and substitutes are part of the _____ environment.

• political

• technological

• demographic

• competitive

This group of employees has skills that are quite valuable to a company, but not particularly unique or difficult to replace.

• core employees

• strategic knowledge workers

• supporting workers

• partners

The systematic, regular monitoring of major external forces influencing the organization is called:

• demand forecasting.

• environmental scanning.

• exception reporting.

• influence analysis.

When the knowledge, skills, and abilities of a firm's human resources are not equally available to competitors, these resources are known as:

• difficult to imitate.

• valuable.

• organized.

• rare.

Elements in an effective HR planning process must include all of the following except:

• making forecasts of labor demand.

• benchmarking best practices.

• performing supply analyses.

• balancing supply and demand considerations.