Which of the following is NOT a step in the listening process?

• understanding

• hearing

• reflecting

• focusing attention

Which type of listening allows the listener to solve problems or persuade the speaker?

• active listening

• casual listening

• hard listening

• general listening

Casual listening requires the listener to pay more attention than active listening.

• true

• false

When you listen to your favorite musical artist’s new song, you are likely engaging in which type of listening?

• active listening

• casual listening

• hard listening

• general listening

One poor listening habit is failing to notice __________.

• The response of other listeners

• The number and characteristics of other listeners

• The speaker’s facial expression

• The speaker’s attire

Casual listening is sometimes called which of the following?

• observing

• hearing

• Inactive listening

• passive listening

According to the presentation, which percentage of the information adults receive is gained through listening?

• 90%

• 85%

• 80%

• 75%

A listener should tilt his face away from the speaker and lean against the back of the chair to show interest in the conversation.

• true

• false

A listener should pick out main points rather than fixating on the details

• true

• false

Which of the following is NOT a suggested form of feedback which can convey interest and provide for further clarification and explanation?

• Restating the message

• Asking a question

• Smiling and nodding

• Sharing a similar experience