Process Review

Process Review

Professional Development

13 Qs

quiz-placeholder

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Process Review

Process Review

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

Marjorie Suitos

Used 8+ times

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13 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are the ways to get a Go2Bank? (Select all that applies)

Retailers

IVR

Online

Moneypak

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which of the following method can be used to activate a Go2Bank cards. (Select all that apply.)

IVR

Retailer

Mobile App

Website

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What information does a cardholder need to set up their Direct Deposit? (Select all that applies)

Phone number

Email Address

Account Number

Routing Number

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How will the customer add funds to their Go2Bank card? (Select all that applies)

Reload at the register

Direct Deposit

ATM

Bank Transfer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We will need to create a Receipt Research case if the customer's reload is still not showing on the card after 30 minutes.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False. The funding delay for Swipe Reloads may take up to 60 minutes from the time the transaction is completed.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False. ACH Transfer may take up to 3 business days to be credited on the card.

True

False

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