Lesson 1.02 Part 1

Which of the following is the main purpose of management:

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business’s goals

• To create a pleasant working atmosphere

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees’ efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing

sales by 15% in the next six months. To reach his goal, he has increased the business’s

advertising budget. This is an example of the ______________ function of management.

• planning

• organizing

• directing

• controlling

What management function is being described in the following situation: David Thomas, a

top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes

departments to handle the jobs, and determines how many and which employees mid-level

managers will supervise.

• Directing

• planning

• controlling

• organizing

Which management function is described in the following situation: Christy Chen

determines the type of workers she needs, locates qualified applicants, selects those to be

hired, and assigns the new hires to a work area.

• Directing

• Controlling

• Staffing

• organizing

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.

• Directing

• controlling

• planning

• organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of

management.

• Directing

• Planning

• Controlling

• organizing

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• natural talent

• technical skills

• creativity

• aggressive behavior

What must managers be able to do if they want employees to understand the business’s goals and be productive?

• Listen carefully

• Communicate clearly

• Ask questions

• Give feedback

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills.

• interpersonal skills.

• conceptual skills.

• job knowledge skills