Mid-term exam April 2021

Where do all the conversations take place?

• Restaurant

• Hotel

• Museum

• Train station

How many customers came personally to the reception desk?

• 2

• 3

• 4

• 5

What was the problem of the first customer?

• His TV remote control doesn't work

• It was too noisy in the room

• He has to leave early tonight

• He needs to stay longer at the hotel

What else did the first customer want?

• He wanted to make a party

• He asked for airplane tickets

• He wanted to change his room

• He asked for new towels

What did the second customer say?

• He wants to thank for excellent stay

• He has a complaint

• He lost the keys to his room

• He is looking for the restaurant

Why did the second customer complain?

• He has no towels in the room

• He didn't like the breakfast

• His room was too noisy

• The price is too high

Why did the third customer, Mrs. Gibson, come to the reception desk?

• She said they will stay longer at the hotel

• She complained about the noise

• She said they had to leave earlier

• She was looking for the hotel restaurant

What happened to the second customer at the end of his conversation with the receptionist?

• He booked the room of Mrs Gibson

• He spoke to the hotel manager

• He left the hotel

• He cried

What did the receptionist talk about by phone in the end?

• Reservation for a school trip

• Reservation for a rock band

• Reservation for a football team

• Hotel reconstruction works

The receptionist managed to solve all the issues of the customers.

• True

• False