CRE - OQ Revision CA2

Give examples of 2 signs of conflict

• People ignore each other

• People have poor communication

• People have different goals

• People speak bad about each other

Give examples of 2 causes of conflict

• People ignore each other

• People have poor communication

• People have different goals

• People speak bad about each other

Select the correct explanation for Stage of conflict.

• Open Conflict - Conflict is solved

• Open Conflict - causes of conflict becomes actual problems

• Open Conflict - signs of conflict can be seen

• Open Conflict - possible causes of conflict exist

Give 3 common types of conflicts at the workplace.

• People doing their work properly

• People not doing their work properly

• unclear instructions

• Different working styles

• clear instructions

List 2 ways to find out if information is a fact or interpretation.

• Ask close-ended questions

• Ask open-ended questions

• Ignore the reason of conflict

• Find out what people argue about

What is negotiation?

• one party win, one party lose

• When people argue about something

• Method of finding solutions to problems

• both party win

Give 2 types of reference documents to use during negotiation.

• guidelines - safety guidelines

• receipts and photographs

• restaurant menu

• newspapers

What are the 2 types of negotiation styles?

• Policy negotiation

• Positional negotiation

• Integrative negotiation

• Instruction negotiation

What is positional negotiation?

• Both party ignore each other

• One party win, one party lose

• Both party lose

• Both party win

What is integrative negotiation?

• Both party ignore each other

• One party win, one party lose

• Both party lose

• Both party win