Knowledge Check
Authored by RJ Abraham
Instructional Technology
Professional Development
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19 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A metric where the Response and Resolution are being measured
OLA
SLA
MOA
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following does not belong to IO Tower
Marlott Moral
Arnold Hernandez
Jerryco Hernandez
Surajit Rajbonshi
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A client shared drive where several SMO reports are being uploaded
Sasha
Molino
Natasha
Jolina
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Creating a Work Request entry in JIRA is IO L2's responsibility
True
False
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Which of these Reports are sent on a weekly basis?(check all that apply)
Risk & Issue Report
Command Center
DSAT Report
PWA Tickets Extract
6.
FILL IN THE BLANKS QUESTION
20 sec • 1 pt
(a) is a Service Management process focusing on the "Unknown underlying cause" and aims to find a permanent solution
7.
FILL IN THE BLANKS QUESTION
20 sec • 1 pt
The new contract for Eisai is also known as?
(a)
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