Communication in Business

Which of the following is NOT a function of communication?

• Provision of information

• Telltales

• Motivation

• Facilitate interaction

The use of gestures would be classified as:

• formal communication

• Verbal communication

• non-verbal communication

• informal communication

In which step of the communication process is the message converted into a symbolic form to facilitate transmission?

• Encoding

• Decoding

• Channel

• Feedback

Mrs. Feeble has had a bad experience with her previous male boss who was very domineering. She is now employed in a new hob but has a male manager. Which of the following is the MOST LIKELY barrier to communication that may exist?

• Filtering

• Selective perception

• Cultural bias

• Attitudes

Which of the following is an advantage of oral communication?

• Offers little time to think of he feedback that will be given

• lacks record, unless the conversation was recorded on tape

• is more susceptible to distractions

• allows for immediate feedback

A disadvantage of written communication is:

• A record can be kept of the information being communicated

• Information can be sent to people who are in different locations

• Can be used to clarify, explain and confirm oral communication

• feedback is usually delayed or very slow

Which of the following is NOT an example of visual communication

• videos

• letters

• films

• PowerPoint Presentation

which line of communication is particularly utilised under democratic leadership styles where employees can freely share their suggestions and concerns?

• upward

• downward

• horizontal

• diagonal

The grapevine is an example of which of the following?

• Formal communication

• Verbal communication

• Non-verbal communication

• Information communication

Which of the following would NOT be regarded as a benefit of informal communication?

• less intimidating

• can supplement formal communication

• can motivate workers

• classified information may be circulated