Shift Management Workshop

The coordination of People, Product and Equipment to achieve a smooth, consistent and profitable business operation.

• Shift Management

• Impact

• Influence

Which sequence of Prioritization process is Correct?

• Safety, Customer Comfort & Convenience, Quality & Service, Restaurant Function & Appearances

• Customer Comfort & Conveniences, Safety, Quality & Service, Restaurant Function & Appearances

• Safety, Quality & Service, Customer Comfort & Convenience, Restaurant Function & Appearances

• Quality & Service, Safety, Customer Comfort & Convenience, Restaurant Function & Appearances

What begins with T, ends with T and has T in it?

All are set-up for Success Signals of Shift Management except one:

• Customer Feedback Surveys

• Pull Forward effectiveness

• Guest Experience Leader Hours

• Pre-shift/Post-shift Hours

It is the result of the decisions that you do or do not make and how this ultimately impacts the level of QSC that you deliver to your customers.

• Compliments/Complaints

• Floor Control

• Sales

• 1

• 2

What does M stands for in the GAME Method for Improving QSC?

• Make a Plan

• Make a Strategy

• Make an Objective

You go at red, but stop at green. What am I?

All are Decision Making Signals of Shift management except one:

• Pull Forward Effectiveness

• Guess Experience Lead Hours

• In Store Receipt to Present time

• KVS Time per Entree/Sandwich

It is a tool used to help managers conduct a consistent pre-shift checklist, manage the shift and perform your post-shift analysis effectively.

• Shift Management Verification Tool (SMVT)

• Shift Management Tool (SMT)

• Shift Management Evaluation Tool (SMET)