Reviewer - Assessment

Reservations are fully refundable for 48 hours after the booking is confirmed, as long as the cancellation occurs at least 28 days before check-in (3:00 PM in the destination’s local time if not specified)

• Flexible

• Strict

• Moderate

• Long term

My host is asking me to change my reservation to reflect that I will be with my friend and not just myself. What should I do?

• Cancel and Rebook

• Offer Alteration

• Advise that is not possible

• Use resolution center

Where do I find my coupons?

• Payment Page

• Payment & Payouts

• Only admin can see coupons

• Email

I wanted to know if I could make my guest sign contracts? What should I do?

• Tell the host that is not allowed

• Advise host to include it in their listing description so that it will be allowed

• Advise the host that we they can do whatever they want

• Tell host they need to send us an copy for approval before providing to the guest

_____________ should never be used to limit potentially detracting NPS scores or surveys that could be negative.

• No_Survey tag

• Anti_Detractor tag

• GoAway_Detractor Tag

• Shoo_Survey Tag

I received by Airbnb partner travel credit. Can I book for my mom since my leave wasn't approved?

• Educate them that it is allowed as long as they inform their supervisor

• Educate that it is not allowed and they need to be there at the listing during the entirety of the reservation

• Educate them that if they book for other they let the host know first

• Educate them that they need to request from Airbnb clients before booking

Call is from an

Unverified phone number

Complete name of account holder

Phone number on account

Email address on account

and?

• Area code

• Mother's Maiden Name

• Middle Initial

• DOB

Which workflow should we follow?

Hi I'm Muslim and the host I booked with is making inappropriate comments about my religion. I do not feel comfortable with this host please help.

• Guest-Initiated reservation cancellation and refund

• Host not responding

• Nondiscrimination policy violations

• Comfort them and tell them to let it go

I wanted to surprise my girlfriend with a quick get away with her friends but I wanted to know if it would be okay if I booked the reservation with my account?

• Educate G that although we do not condone 3rd party booking we won't cancel it unless the host is not comfortable hosting you.

• It is okay to do a 3rd party booking

• It is not allowed

• Tell them to have the girlfriend create an account with airbnb and they book the reservation.

Can we add a payout method on behalf of the host?

• Yes because we care about our community and will help them no matter what

• No due to security purposes we do not collect payment/payout information

• Only supervisors can do add payout methods

• No because we have to escalate it to R1