CLS COMPASS TO PURE FIBRE RETENTION CROSS TRAINING

What is the definition of fibre

• Fibre-optic communication is a method of carrying information between two places using entirely optical (light-based) technology.

• Fibre is the connection between 2 points that transmit light pulses.

• Fibre is the name of the service

• A & B are correct

What is the definition of Pure Fibre

• The connectivity between the customer's house and the hub

• TELUS' brand name for our TELUS Fibre Optic infrastructure being built to homes and businesses across Alberta and B.C.

• The fibre optic is the old technology we have

• none of the above

Name 3 benefits of Fibre Technology

• Due to its glass core, you can run fiber cable next to industrial equipment

• Reliability – less susceptible to cold and wet weather conditions

• Symmetrical upload and download speeds

• Significantly less signal degradation over greater distances

Name two new tools that are exclusive to PureFibre Customers and what they are used for

• Order Entry, EMT

• Omni, small business

• Small Business: Business customer

• EMT: Asks to speak to a manager, Retention: Customer is requesting to cancel services prior to or after install

What is FIFA

• Fibre Inventory Fulfillment and Assurance (FIFA) is the order processing system that selects PureFibre communities in Alberta and B.C.

• is a method of carrying information between two places using entirely optical (light-based) technology.

• The new technology

• TELUS' brand name for our TELUS Fibre Optic

Name 3 benefits for both copper and pure fibre fifa

• Desktop one usage, billing credits and deposits, Telus.com

• Order entry, Home phone plans, Omni

• Compass processes Omni ordering Satellite plans

• Fifa processes, csr desktop, drop information

What tool can the customers use to get more information by themselves?

• Fibremaps

• One Source

• Telus.com

• Netcracker

Mention 3 processes tools that we use for both copper and FIFA one source

• Flamingo, helpdesk, CSR

• Billing, Telus.com, Casa

• Onesource, helpdesk, CSR

• nova,bosr,helpdesk

What are the most common types of drops

• Aerial, Flexible, Constructed

• Aerial, Conduit, Flexible

• Aerial, Conduit, underground, Complex

• Aerial, Conduit, Buried, Complex/Transitional.