Standard Process

Standard Process

2nd Grade

9 Qs

quiz-placeholder

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Standard Process

Standard Process

Assessment

Quiz

Professional Development

2nd Grade

Practice Problem

Medium

Created by

Qattarah Reeves

Used 10+ times

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is question #7 of the standard process

Process Documentation request

Offer Value added services

Allstate Mobile App mention

Brand the agent

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is question #4 on the standard process

Brand the survey

Assess the need

Set Expectations/1st Opportunity to brand agent

Accurate Documentation Using Pega & DST

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is question #9 on standard process

Accurately Document using Pega & DST

Standard Greeting

Recap/Brand Agent/Close the call

Offer Value added services

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the branded greeting

Who is this?

What is your first and last name

Who do I have the pleasure of speaking with today?

Who are you again?

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is Question #8 on the standard process

Accurate documentation using Pega & DST

Always document using 1view only

Save notes on sticky pad

Document only in DST

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Question #2 on standard process is regarding authentication. How many pieces of authentication do we asked you to obtain.

6

5

4

3

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Question #3 on the standard process is regarding assessing the need. Why is it important

Because I have to

To ensure we accurately obtain why the customer is calling in

So I can understand what I am NOT going to do.

Because Darell and Qattarah said so

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