ESW L1 Mock Test Comms Ver 1 Part 1

What is the writer’s main intention in the text?

• a) to complain that the work was not completed

• b) to ask for a refund

• c) to get the faulty work repaired

• d) to take legal action

When was the work completed?

• a) 3 February

• b) 12 February

• c) 19 March

• d) 21 June

3. According to the law, what would the writer be entitled to?

• a) the work should be completed by the due date

• b) the work should be completed to a reasonable standard

• c) a full refund

• d) a new bathroom suite

What will the writer do if there is no response?

• a) hire another plumber

• b) write another letter to the plumbing company

• c) consider taking legal action

• d) get another plumber

On which of the following lines is there a spelling mistake?;

• a) line 11

• b) line 12

• c) line 13

• d) line 14

There is a grammatical mistake on line 21. Which of these words should replace the mistake?

• a) these

• b) those

• c) their

• d) that

Which would be the best ending to use for this letter?

• a) Yours sincerely

• b) Cheers

• c) Yours faithfully

• d) Best wishes

Which would be the best word to use to join the two sentences on line 22?

• a) or

• b) even

• c) and

• d) but

On which of the following lines is there a punctuation error?

• a) line 13

• b) line 14

• c) line 15

• d) line 16

On which of the following lines is there a spelling mistake?

• a) line 15

• b) line 16

• c) line 17

• d) line 18