Which hotel was the staff working for?

• ARDE

• BRDE

• CRDE

• DRDE

• ARDE

What was the lady guest looking for when she approached the front desk agent?

• Bracelet

• Necklace

• Ring

• Watch

What time did the lady guest mentioned she left the room in the morning?

• 0800hrs

• 0900hrs

• 1000hrs

• 1100hrs

How many Security Managers were there to sweep the room?

• 1

• 2

• 3

• 4

What did the Front Desk Agent offered the lady guest when she said she was hungry?

• All Day Dining Restaurant

• Chinese Restaurant

• Indian Restaurant

• In Room Dining

What room was the lady guest in?

• 250

• 251

• 350

• 351

How long did the male guest waited for his bags?

• 20 minutes

• 25 minutes

• 30 minutes

• 35 minutes

What is the color of the luggage as mentioned by the male guest?

• Red

• Blue

• Green

• Black

What is the name of the male guest and his room number?

• Mr Loo, #1501

• Mr Low, #1501

• Mr Woo, #1510

• Mr Wu, #1510

What did the front desk agent arrange for the male guest as a form of service recovery to get to his meeting & what time?

• Hotel Car, 5.30pm

• Private Taxi, 6.30pm

• Limousine Taxi, 6.30pm

• Grab Car, 5.30pm