Revision

_____is giving, receiving, or exchanging information, opinions or ideas through written, speech or visual means

• Communication

• Oral Communication

• Visual Communiaction

• Written Communication

A company website is an example of:

• One-way Communication

• Two-way Communication

A complaint from a customer about a faulty product he/she has bought is an example of:

• One-way Communication

• Two-way Communication

Feedback is the receiver's response to the sender.

• True

• False

Anything that prevents understanding of messages is known as:

• Channel.

• Message.

• Feedback.

• Barrier.

How to overcome the following problem: The language used is too difficult. The receiver may not understand 'Jargon' or technical terms.

• Select a proper channel

• Use a simple and an understandable language.

• Avoid information overload. The message should be clear and brief.

How to overcome the following problem: The wrong channel is used, so the message is not received on time.

• Select a proper channel

• Use a simple and an understandable language.

• Avoid information overload. The message should be clear and brief.

How to overcome the following problem: The message is too long and contains too much details which prevent the main points to be understood.

• Select a proper channel

• Use a simple and an understandable language.

• Avoid information overload. The message should be clear and brief.

The _________ is the person who send the message.

• Sender.

• Receiver.

• Feedback.

• Channel.

The _________ is the person who receive the message.

• Sender.

• Receiver.

• Feedback.

• Channel.