HK Surprise Test

Which of the following is not a Daily Task?

• Cleaning glass surfaces

• Emptying ashtrays and bin

• Dusting and wiping lighting fixtures

• Mopping hard floors

Which of the following is a Guest Loan Item?

• Waste Basket

• Toilet Rolls

• Ironing Board

• Collect my Laundry Card

Room Number #304 is Under DND for last 48 hours. the Guest cannot be reached by neither Personal nor room phone. who of the folowing isnt part of the team Who have to be present while opening the guestroom?

• Security Manager

• Front Office Manager

• HR Manager

• Executive Housekeeper

Which is used to record all message that staff from an earlier ship want to convey to the employees on the next shift

• Maintanence register

• Memo Book

• Log Book

• Key Control Register

___________ is the inlet point for dust and dirt trekked in by all the guests’ shoes.

• Restaurant

• Coffeeshop

• Health Club

• Entrance Reception

which of the following isn't generally present behind the maindoor of the Guestroom?

• Floor Plan

• DND Card

• Hotel Brochure

• Clean My room Card

______________ carries the records of all keys lost in the housekeeping Department and those for which new keys or duplicates are being used.

• Key Control Register

• Key History Register

• Key Maintanence Register

• Hey Position Register

Accident Register record all accidents of any sort that ________________ have met with at the hotel.

• Employees

• Guests

• Both A & B

• None of the above

An ____________ report form is filled up when any employee or guest meets with an accident on the hotel premises

• Accident

• Mistake

• Misplace

• Lost

Religious Books such as Bible, Gita or Koran is generally Kept in __________ of the Guestroom.

• Coffee Table

• Bedside Table

• Wardrobe

• Kitchenette