Post delivery stage

What of the following conditions are required to be fulfilled if the customer wishes to return the car under money back guarantee?

• Request to be raised within 7 days

• Driven not more than 500Kms

• No modification/accident

• All of the above

Can the customer transfer the warranty to the new owner if he sells the car?

• Yes

• No

How many days does RC transfer process take?

• 20-30 Days

• 30-40 Days

• 50-60 Days

• 60-75 Days

RC transfer process starts from the day of delivery?

• Yes

• No

Which app is used to handle customer grievances?

• Konnect

• Zendesk

• Email

Can the customer opt for RC self-transfer?

• Yes

• No

For how many months is warranty valid from the date of

delivery?

• 3 months

• 6 months

• 9 months

• 12 months

Does the warranty get auto activated after the car is finally delivered to the customer?

• True

• False

How can a customer self check the RC transfer status?

• Vahaan App

• Cars24 App

• Car Advisor

• Both A & B

Who is responsible to get the seller insurance transferred on the buyer's name?

• Cars24

• Buyer themselves

• Car Advisor