Medical Assisting: Written Communication

Which of the following best describes the number of times a document should be reviewed to be proofread adequately?

• Twice

• Three times

• Four times

• Five times

Which of the following is NOT an example of good writing tips for business letters?

• First paragraph should identify what the letter is about.

• Use language that readers will understand.

• Use a free-flow style.

• Use short sentences.

Which of the following punctuation marks follows the salutation?

• Colon

• Semicolon

• Comma

• Period

Which of the following is a correct example of the reference initials notation?

• WL/jg

• WL/JG

• wl/jg

• wl/JG

Where are enclosure notations, if applicable, keyed in a letter?

• Three lines above the reference initials

• One line above the reference initials.

• One or two lines below the reference initials

• Three lines below the reference initials

Which of the following is an example of a document that may be signed by the medical assistant?

• Medical reports to insurance companies

• Provider’s personal letters

• Provider’s correspondence to other providers

• Notification of collection procedures

Which of the following is the letter style considered most efficient for the clinic setting?

• Full block

• Modified block

• Hanging block

• Simplified

Which of the following is correct when folding letters for standard window envelopes?

• There is no special way to fold letters.

• Fold to read name only in window.

• Fold to read entire address in window.

• Fold letter in half and then fold again.

Which of the following would NOT be considered a trait of business correspondence?

• Clear

• Concise

• Lengthy

• Courteous

What type of incoming mail does not require the provider’s attention and can be directed elsewhere in the office?

• Journals

• Checks from patients

• Advertisements

• All of the above