QUESTIONS AND ANSWER SESSIONS

WHEN TO ANSWER: This approach let's you immediately answer your listener's concerns.

• After the presentation

• During the presentation

WHEN TO ANSWER: When does this happen: Promise to answer premature questions,

• After the presentation

• During the presentation

WHEN TO ANSWER: Postponing questions until your prepared remarks let's you control the way your information is revealed.

• After the presentation

• During the presentation

HOW TO MANAGE QUESTIONS. Select what does it refers to: Sometimes listenener's might me reluctant to ask the first question.

• Start the ball rolling

• Anticipate likely questions

• Clarify confusing questions

• Treat questioners with respect

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: Put yourself in listener's position

• Start the ball rolling

• Anticipate likely questions

• Clarify confusing questions

• Treat questioners with respect

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: Rephrase the questions in your own words

• Start the ball rolling

• Anticipate likely questions

• Clarify confusing questions

• Treat questioners with respect

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: Take every question seriously treat questioners it don't matter how simple it is

• Start the ball rolling

• Anticipate likely questions

• Clarify confusing questions

• Treat questioners with respect

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: Don't let questions draw you off track.

• Start the ball rolling

• Anticipate likely questions

• Clarify confusing questions

• Treat questioners with respect

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: Sometimes you need a few moments to plan answer to a surprise question. Ask someone in the public what do they think the answer is to this question.

• Start the ball rolling

• Buy time when necessary

• Adress your answer to the entire audience

• Follow the last question with summary

• Keep answers focused on your goal

HOW TO MANAGE QUESTIONS. Select what does it refers to: The public most likely forgets the last part of whats been said, always make a reestatement of the question.

• Start the ball rolling

• Buy time when necessary

• Adress your answer to the entire audience

• Follow the last question with summary

• Keep answers focused on your goal