Omni Chat Training

What is the purpose of Doing Omni Chats?

• To fulfill our promise of Being Available or Unavailbale

• To fulfill our promise of Being Unavailable or Available

• Not to fulfill our promise of Being Available or Available

• To fulfill our promise of Being Available or Available

What is the CSAT Ambition of OSLs in Omni Chats?

• 90% Very Satisfied

• 91% Very Satisfied

• 92% Very Satisfied

• 95% Very Satisfied

What is the target for conversion post interaction with Omni Sport Leader?

• 15% of Turnover

• 20% of Turnover

• 25% of Turnover

• 30% of Turnover

Phase 2 of the Omni Chats has?

• Reactive Flow

• City Wise - Reactive + Proactive Flow

• Store Wise - Proactive + Reactive Flow

• Pro Active Flow

FRT in Omni Chats Stands For?

• Fire Response Team

• Final Response Time

• First Response Time

• First Response Team

Fill in the blanks

A _____________ is for ______________?

• Customer ; Decathlon

• Decathlon ; Life

• Life ; Customer

• Customer ; Life

Which tool to be used to Download invoice, know the tracking & check the status of the order?

• Stores.com (stcom)

• Decathlon.in

• Product Search

• OMS

Which tool to be used For additional technical information that might not be found on decathlon.in?

• decathlon.co.us

• decathlon.co.uk

• decathlon.co.uganda

• decathlon.com

Which tool to be used To find the expected delivery date of stock being in-warded.

• decathlon.in

• stores.com

• OMS

• decathlon.com

Which tool to be used To share links of products with our users ?

• stores.com

• OMS

• Product Search

• decathlon.in