Omni Chat Training
Authored by Ketan MEHTA
Fun
Professional Development
Used 8+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the purpose of Doing Omni Chats?
To fulfill our promise of Being Available or Unavailbale
To fulfill our promise of Being Unavailable or Available
Not to fulfill our promise of Being Available or Available
To fulfill our promise of Being Available or Available
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the CSAT Ambition of OSLs in Omni Chats?
90% Very Satisfied
91% Very Satisfied
92% Very Satisfied
95% Very Satisfied
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the target for conversion post interaction with Omni Sport Leader?
15% of Turnover
20% of Turnover
25% of Turnover
30% of Turnover
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Phase 2 of the Omni Chats has?
Reactive Flow
City Wise - Reactive + Proactive Flow
Store Wise - Proactive + Reactive Flow
Pro Active Flow
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
FRT in Omni Chats Stands For?
Fire Response Team
Final Response Time
First Response Time
First Response Team
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Fill in the blanks
A _____________ is for ______________?
Customer ; Decathlon
Decathlon ; Life
Life ; Customer
Customer ; Life
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which tool to be used to Download invoice, know the tracking & check the status of the order?
Stores.com (stcom)
Decathlon.in
Product Search
OMS
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
