Front Office MCQ

The published rate of a particular type of room before any discount is called

• Rack Rate

• Corporate Rate

• FIT Rate

• Crew Rate

The tariff plan consisting of room tariff and all major meals is known as

• MAP

• AP

• EP

• CP

The market-based pricing in determining the room rent of any hotel is done on the basis of which of the following?

• As Per Competition

• Market Tolerance

• Guest Requirement

• All of these

The cost-based pricing in determining the room rent of any hotel is done by:

• Rule of thumb approach

• Hubbart Formula

• Both of these

The fastest mode of communication which is inexpensive, convenient and can be sent to many people instantaneously is:

• Letter

• E Mail

• Fax

• None of these

For which type of information does the front office and housekeeping departments communicate with each other.

• Room Status

• Cleaning of room

• Special Arrangements

• All of the above

The situation in which the guest would stay for more than their scheduled stay dates is known as :

• Stay over

• Over stay

• Understay

• Unscheduled stay

Which of the functions of the front office is performed in the prearrival phase :

• Arrival

• Processing of reservation

• Registration

• None of the above

A hotel can maintain the registration record in :

• Hard-bound register

• Loose-leaf register

• Guest Registration card

• All of these

The first face-to-face interaction between the hotel and the guests happens at

• Reception

• F&B Service

• Main Door

• Room Service