Prepaid only Day 3

In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

• Set APN

• Cannot connect

APN setting name is:

• TE internet

• Te.internet.eg

• Internet.te.eg

You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?

• True

• False

In case CST asked to configure his APN setting and he did not receive it before your action is?

• Push SMS through ADM

• Make Manual Configuration

ADM setting will be sent by

• Max 5 min

• Max 10 min

• On spot

In case CST did not receive ADM SMS after 5 min, your action is?

• Send it again

• Manual configuration

CST complain from slow performance in data, you should adjust network mode to

• 4G

• 3G

• 2G

If customer complain from wrong transaction from retail frontline agent will refund customer

• True

• False

Commitment form is mandatory in all indigo line

• True

• False

Security deposit for indigo home ADSL is

• 200

• 300

• 400

• 500