Classe 2
1st Grade
•30 Qs
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Classe 2
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Hard
Fabiana Di Rosso
Used 4+ times
FREE Resource
Enhance your content in a minute
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La comunicazione verbale è composta da:
Gesti
Parole
Espressioni del viso
gestualità
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il feedback è:
Il messaggio non inviato
L'emittente
L'informazione di ritorno
Il codice
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il canale è:
Il mezzo che si utilizza per far arrivare il messaggio
La lingua utilizzata
L'interpretazione del messaggio
La risposta di ritorno
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Empatia significa:
Catturare la simpatia del cliente
Essere educati con il cliente
Essere professionali
Essere in grado di porsi nello stato d'animo di un'altra persona
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un elemento che non può mancare nella comunicazione telefonica è:
Lo sguardo
Il sorriso
La postura
La comunicazione non verbale
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La sigla che indica le agenzie di viaggio on line:
AGO
AVO
OTA
OAV
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'oggetto nella mail è:
Il nome di chi scrive il messaggio
Il testo
L'allegato
La frase che indica il contenuto
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