Change Management Process

Who will provide the estimate of the project timeline, distributes resources, and follow the progress to ensure the quality of every release?

• Stake Holder / SPM

• Operation Team

• Tester

• PM & QM

Who will request to implement new functionalities, fix bugs, and upgrade the system?

• PM & QM

• Developer team

• SPM / Stakeholder

• Operation team

Who will provide solution, analyze, develop new functionalities, fixing reported problems ?

• Operation team

• Developer team

• SPM / Stakeholder

• Operation team

What is the definition of "Change Artifacts" ?

• All information about what we are going to do.

• Details sources which will be implemented. Example: DB scripts, DLLs, change logs, test cases, PDC,…

• Documentation for reason of change / guideline in end user language.

• Emails about change preparation

What is usually in the context of "Online help"?

• Details sources which will be implemented. Example: DB scripts, DLLs,

• All information about what we are going to do

• Documentation for reason of change / guideline in end user language.

• Notification about who/ when / what will get impact to CI-CAT community

What we should "DO" in change process?

• Explain too technical information to end users

• Apply the changes without confirmation to stakeholder / SPM / team awareness

• Follow the process is the best way to protect you and your team

• Apply the changes without testing

What do you "DON'T" in the change process?

• Follow the change process

• Apply the changes without testing

• Verify carefully with customer

• Sharing your knowledge to your team member

What we should "DO" in change process?

• Put yourself to end users views, customer language

• Impatient

• Shy to ask

• Keep the change in your mind only

Who will maintain, report, implementation every deployment?

• Developer team

• Testers

• PM / DM / QM

• Operation team

How long should the artefacts be ready for standard change including "User Interface (UI)"?

• 01 Week before release date

• 03 weeks before release date

• 02 weeks before release date

• 02 days before release date