The Internal Organizational Environment

Which of the following is NOT a function of management?

• directing

• marketing

• organising

• planning

All of the following are examples of management's responsibility to employees EXCEPT:

• Treat employees fairly and with respect

• Provide employees with the necessary tools to perform their duties effectively

• Provide good after-sales support

• Provide fair salaries

The line organisational structure is common in:

• large to meduim-sized businesses

• sole proprietorships or partnerships

• large manufacturing companies

• conglomerates

Which of the following functions of management includes the preparation of SMART goals?

• planning

• organising

• coordinating

• delegating

When businesses sponsor community events they are largely fulfilling their responsibility to:

• government

• customers

• society

• shareholders

Which of the following are BENEFITS of teamwork?

(I) more effective communication

(II) better decision-making

(III) stronger team members carry bulk of work

(IV) shared tasks

• I, II, and III

• I, II and IV

• II , III and IV

• All of the above

Which of the following is NOT a characteristic of a good leader?

• honest

• inflexible

• patient

• motivating

A leader who actively involves employees in the decision-making process is best characterised as:

• charismatic

• transformational

• democratic

• autocratic

A leader who inspires workers to perform their duties based on his/her personality is said to be:

• democratic

• transformational

• charismatic

• participative

Which of the following is a potential barrier to effective communication?

• emotional interference

• common language

• information overload

• difference in perceptions