CORRECT ME IF AM WRONG

_________ is a code of practice that sets out the rights and safeguards for consumers in the Telecommunications industry, and the obligations of suppliers.

• TIO

• Member of the Parliament

• Public Trustee

• Complaints Handling Standard

Which is not a complaint.

• Compromised credit card

• Billing Dispute

• Media Threat

• Identity theft

I have a billing dispute and a technical fault in one complaint but I am not trained in resolving technical fault what should I do ?

• Transfer

• New Complaint

• Duplicate

• Referral

I received a new complaint allocation, but there is no authentication what should I do ?

• Close the case

• Send Proposed email

• Send UTCC email first attempt

• Send authentication email

I need to make a follow up request to the customer what should i do ?

• Note the details on my tracker

• Send email to myself

• Note in console

• Create CPUF Manager

How many days for referral due date ?

• 10 days

• 2 days

• 5 days

• 3 days

How many days is the new UTCC process ?

• 13

• 10

• 8

• 15

My customer is authenticated and her issue is all about bill format, what should I do?

• Send proposed email

• Send One and done email

• Send UTCC email

• Send 24 hour contact email

How many time did Telstra cable can revolve around the world if combined?

• 10 times

• 8 times

• 15 times

• Sum of the above

Customer is asking for Complaints Receipt, what should I provide?

• Email Confirmation

• Closed Email

• Resolved Email

• Closed Resolved Email