Excuse me. My bag hasn't arrived yet.

• Ok. Bye!

• Ok. What flight were you on?

• When is your birthday?

• What's your phone number?

Was your name and address on your luggage?

• Yes, there was my name, address and phone number.

• Yes, there were 2 cats on the luggage.

• Yes! My mum booked the tickets for me.

Do you have an itemized list of contents?

• Yes. I love it!

• No. Only some souvenirs I got from the gift store.

• No, I don't. Do I need one?

• Of course. Go straight on and turn left.

You need and itemized list of contents. Your _______ company may ask you for one.

• international

• mesmerized

• appetizer

• insurance

Ok. Could you fill out this ______, please?

• formulation

• form

• paper

• document

Don't worry, 98 % of lost ..... eventually turns up.

• baggage

• garbage

• equipment

• backpacks

• cabbage

If it doesn't turn up withing 12 hours, your insurance company will pay for the things your need right now. ____, _______, _____, that kind of things.

• food, drinks, utensiles,

• clean shirt, socks, underwear

• phone, gift card, newspaper

• wet towels, meat, bread

Can I speak to the airline ____________ ?

• owner

• pilot

• representative

• cabin crew

The insurance company agreed to pay ______ the clothes he lost.

• for

• to

• up

• down

He asked for an insurance claim from, filled it _____ and sent to the insurance company.

• off

• up

• on

• out