PM2 Exam Review

A chart used to identify many potential causes of a problem and to sort them into useful categories; also called a fishbone diagram or an Ishikawa diagram

• cause-and-effect diagram

• little q

• histogram

• tactical

Long-term

• tactical

• quality

• strategic

• iso 9000

A focus on how things are done, rather than just outcomes

• check sheet

• house of quality matrix

• taguchi method

• process orientation

An approach to quality management that focuses on product research, design, and development, rather than manufacturing; also called robust design

• taguchi method

• Statistical process control (SPC)

• Process orientation

• ISO 9000

A set of quality-management standards used by millions of organizations worldwide

• Histogram

• Concurrent engineering

• ISO 9000

• Cause-and-effect diagram

Also called "Big Q"; A focus on ingraining quality into every aspect of an organization to deliver what customers want and to exceed their expectations; a strategic approach to quality management

• Process performance management (PPM)

• Total quality management (TQM)

• “Little Q”

• Lean production

Short-term

• Strategic

• Lean production

• House of quality matrix

• Tactical

A tool used during the production-planning process to determine if a product meets customer needs

• House of quality matrix

• Check sheet

• Quality

• Taguchi method

A graph with touching bars that show the distribution of a variable and cannot be rearranged

• Cause-and-effect diagram

• Concurrent engineering

• Histogram

• Tactical

A measure of excellence; a measure of how well something conforms to predetermined standards

• Quality

• Process performance management (PPM)

• “Little Q”

• ISO 9000