
Cancellations
Authored by Gerda Moller
Professional Development
Professional Development
10 Questions
Used 11+ times

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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Where can the guest see if he/she needs to pay a deposit for the room they want to book - on the property page?
In the hotel description on the top of the page
Beside the room type under the ‘Your choices’ column
They can not see this information
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When a guest is contacting you regarding a booking he wants to cancel. What is your first step?
Review the cancellation and deposit policy
Tag with 'cancellation' first
Ask them for the policy
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What action should you take if a partner contacts you to cancel a booking due to an invalid credit card?
Call the guest to let him know the CC is invalid
Advise the partner to mark the Credit card as invalid on Extranet
Nothing, the res will be cancelled
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Gerda is sick and is unable to travel. She emailed the request to cancel her booking. Her booking is out of policy. What action do you take?
Select 'Cancellation' in the 'What is the ticket about?' and follow the TED form
Advice we can not cancel
Send an email to the hotel to see if wecan cancel this booking free of charge
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is grace period
Period that some properties have to cancelled without charge
When they charge the full amount
Time the properties take to get the money out of their account
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Do we already follow TED for cancellation request
true
false
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the reasons a partner can request a cancellation according to the TED form?
Credit card is invalid
Deposit was not paid
Guest asked the partner
Because he does not like them
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