Complaints Policy and Conflict of Interest Policy Quiz

Who has read the Complaints Policy?

• Yes. Read it.

• Oops... not yet, but I'll read it today!

Who's complaints are covered in the Policy?

• Students only. Staff complaints are covered in HR policy.

• Anyone. Students, staff, lecturers, external stakeholders

• Students and staff members, but not external stakeholders.

• Students and lecturers only.

What types of complaints are covered by the policy?

• All types of complaints

• Complaints related to examination results / assessments only.

• Complaints relating to qualifications awarded by external bodies only.

• Complaints relating to any issues, excluding assessment results, HR-related issues, and externally awarded qualifications.

The complaints policy includes formal and informal complaints. How should the complaints be recorded?

• Formal and Informal complaints to be recorded in the complaints log.

• All complaints to be recorded on HubSpot and informed to the SMT.

• Formal complaints to be recorded in the complaints log. Informal complaints not recorded.

• All complaints to be recorded via email to Deputy Rector (Fathimath Rasheed) to ensure there is a permanent record.

Who is responsible for dealing with the administration of formal complaints?

• Fathimath Rasheed

• Matthew Street

• Mariyam Rasheed

• Aminath Najwa

Who has read the conflict of interest policy?

• Yes (I'm amazing!)

• No... I must do better and evaluate my life choices.

Are there any conflict of interests that you need to declare

• Yes - I've submitted the form already!

• Yes.. but I've been too busy to submit the form

• No

• What's a conflict of interest?

Who does the Conflict of Interest Policy apply to?

• Students, staff members and part-time lecturers.

• Students only

• College Council members, Academic Board members, full-

  time and part-time lecturers and internal verifiers.

• Full-time staff members only

What happens once a conflict of interest has been identified.

• The person identifying the conflict is disciplined as per FALIM HR policies.

• The issue is discussed by the relevant person (e.g. lime manager / SMT) and any adaptations to processes are made.

• Nothing. Conflict's of interest only need to be identified and recorded.

• Staff are reassigned to job roles without conflict's of interest.