Reception
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Reception
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Medium
Mary Dimitrova
Used 1+ times
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15 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What do we do if a client calls for One-off cleaning and on Call Answered we see a colleague's file (Hot Lead) from yesterday for the same service and there are no tasks in the file?
We transfer to the Closers team
We transfer to UK Domestic
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What do we do if a client calls for Carpet cleaning and on Call Answered we see a colleague's file (Hot Lead) from today for the same service?
We transfer to the Closers team
We transfer to the colleague who made the file
We transfer to UK Sales Domestic if our colleague is busy
We leave external task
3.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What do we do if an existing client calls for a New Job but we cannot transfer the call because all lines are busy?
We leave a task in the last file of the client
We leave an external task
We leave an internal task
We transfer to Closers instead
4.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What information must we obtain from clients before transferring/leaving a task?
Postcode
Name
Client's request
Card details
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What information must be included in a task?
Source
Client's phone number
Client's email
Client's card details
Client's request
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
We transfer Removals calls to extension...
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
We transfer Business calls to extension...
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