day 7 (cancellation)

1- Both direct and corporate customer can refund their paid amount with the same procedures

• true

• false

2- Customer can asks for refund In case customer line exceeds SLA

• True

• False

3- Customer can receive his/her refund amount via any branch

• True

• False

4- Customer can suspend service via branch

• True

• False

5- Customer can suspend service for free

• True

• False

6- Customer can reactivate the service again from 111

• True

• False

7- SLA For cancellation order 5wd

• true

• false

8- Customer can cancel the service via111

• true

• false