day 8 (change phone £)

1- Customer can change family filter user name through

• 111 after verification

• Couldn’t be changed

• Branches

2- Any SLA should be calculated from next day even TT

• True

• FALSE

3- In case we found IPs on option pack order but no IPs on matrix we will

• Send TT

• Direct customer to branch

• Transfer call to technical support

4- Change phone as per customer request SLA such as normal follow new account

• True

• false

5-Customer can change his/her mobile number via branch only

• true

• false

6-Customer can cancel family filter service via 111

• True

• FALSE

7- What is your action if cst informed us that his adsl number is changed to another number but you didn't found order for new line

• inform cst to follow with branch

• create tt for the old number mentioning the new number

• Both answers are wrong

8- sla for change phone number msan is …

• 4wh

• 3wh

• 48 h

9- The customer can’t upgrade his option pack package.

• True

• false

10- the customer can subscribe on option pack for free.

• true

• false