Fast Track

What year was Best Buy founded?

• 1699

• 2006

• 1966

• 1969

What is the name of the resource you will use to troubleshoot before contacting our IT app?

• System trouble guide

• Bestbuy System guide

• Alorica guide to issues

• System Issue Guide

What does EDI stand for?

• Ending Dashboard In BBY

• Employee Drive Intuition

• Employee Driven Intelligence

• Ending Drive Issues

What is the difference between GSCC and PMY?

• One works in Manila and the other one in Guatemala

• The type of appliances we handle

• One is customer care the other one customer service

What are the components of your Alorica user?

• DPI+oracle+initials

• Initials+DPI+00

• You do not have an alorica user only a#

• Initials+00+oracle

What is the new of the Bestbuy username?

• BBY#

• A#

• Usernameoracle

What is a vpn?

• A virtual private network extends a private network across a public network and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network

• is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota.

• is an account holder for different company's It's a easy way for a Fortune 500 company to get the work done of customer service for their products, (new phone sales, acct services,) without having to pay out the big money of what you would be paid if you worked directly for that company.

What are the key performance indicators for Alorica Best Buy?

• NPS, CSAT, THA,C3C,Success %

• Transfer Call, C2C,QA,AHT, NPS

• NPS, CCC, AHT, Transfer CAll, QA

Is it mandatory that after 10 minutes of troubleshooting by our selves if it does not work we need to contact Service Now for additional Help and for an incident ticket?

• Yes

• No

Primary Services can cancel a software subscription

• Mmm...

• No

• Yes