Topic 3: Park Gate Quiz

People in the __________ Pathway may work in activities such as aquatics, gymnastics, or performing arts.

• Lodging

• Restaurants and Food and Beverage Services

• Recreation, Amusements, and Attractions

• Travel and Tourism

True or False: Regardless of a customer’s mood, good customer service involves having empathy, patience, and kindness.

• True

• False

A career as a Travel Agent requires which of the following levels of education?

• Bachelor’s Degree

• Technical Training

• Associate Degree

• Master’s Degree

Which of the following pathways includes careers in areas like hotels, resorts, and bed and breakfasts?

• Travel and Tourism

• Restaurants and Food and Beverage Services

• Recreation, Amusements, and Attractions

• Lodging

From now until 2024, it is expected that Virginia will have __________ growth in the Hospitality and Tourism Career Cluster.

• 10%

• 6%

• 12%

• 2%

In which pathway is the career of Executive Housekeeper found?

• Recreation, Amusements, and Attractions

• Restaurants and Food and Beverage Services

• Lodging

• Travel and Tourism

A career as a Director of Convention and Visitors Bureau is found in the __________ Pathway.

• Recreation, Amusements, and Attractions

• Restaurants and Food and Beverage Services

• Lodging

• Travel and Tourism

True or False: A career as a Meeting and Convention Planner is part of the Lodging Pathway.

• True

• False

Which of the following is NOT part of quality customer service?

• Understanding a customer’s needs

• Remaining courteous

• Being knowledgeable

• Making sure that the customer knows you are correct

Which of the following is the definition of Customer Service Orientation?

• Organizes and implements a productive plan of work

• Works well with all customers and coworkers

• Anticipates and addresses the needs of customers and coworkers

• Identifies “big picture” issues and his or her role in fulfilling the mission of the workplace