Quality is defined differently by different people. What is not a definition of quality?

• Fitness for use

• Meeting customer expectation

• Conforming to design, specification, or requirement

• Company satisfaction

The following statements are correct about Quality Assurance (QA), Quality Control (QC) and Quality Management System (QMS)

• QC activities focus on utilizing techniques and tools to ensure quality requirements are met

• QA activities related to action taken to provide confidence to the customer that quality requirements are met

• QMS - management system to direct and control an organization with regards to quality

• All of above

Total Quality Management focuses on

• Employee

• Customer

• Both Employee & Customer

• None of above

Below is top worldwide TQM models EXCEPT

• Principle based model such as Oakland Model

• Strategic based model such as LSS Business Management Strategic

• Awards based model such as EFQM and BEF

• Activities based model such as TQFTM

What is NOT an accurate statement regarding LEADERSHIP

• Leaders should focus more on the process to deliver measurable KPI

• Leadership is ability to motivate group of people towards common goal

• Leaders establish unity of purpose

• Leaders have ability to initiate change and inspire a shared vision

While setting the quality objectives, the following is to be considered

• Organizational need

• Supplier need

• Customer need

• Worker need

Inspection ensures that

• The process is in control

• Workers are motivated

• Product meets specification

• Quality problems are solved

A control chart displays

• Process variability

• Process capability

• Process capacity

• Process performance

A stakeholder is generally

• Someone who manages the company

• People that run the company’s payroll

• Customer and vendor

• Interested in the success of the company

Benchmarking determines

• How the company is doing relative to others

• Customer satisfaction

• Management performance

• Customer requirements