DTW Quiz 2

DTW Quiz 2

Professional Development

22 Qs

quiz-placeholder

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DTW Quiz 2

DTW Quiz 2

Assessment

Quiz

Professional Development

Professional Development

Easy

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LiHO TEA Singapore

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22 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

20 sec • 10 pts

Media Image

TEST QUESTION:

What does LiHO Sell?

Bubble Tea

Korean Fried Chicken

2.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

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Standard Grooming:

Which are NOT the proper dress code for work?

(More than 1 correct answers)

Messy Hair

Slippers

Covered Shoes

Long Pants (covering the ankle)

Shorts

3.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

Media Image

Position for Better:

The mask should fully cover the _______ properly at all times.

(HINT: More than 1 correct answer)

Nose

Eyes

Mouth

Ears

4.

FILL IN THE BLANK QUESTION

1 min • 10 pts

Media Image

Position for Better:

I am NOT allowed to work if my temperature is _______°C and higher.

5.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

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Customer Service:

If a customer drops their drink outside and comes back with a broken cup. What should staff do?

Make the customer a new cup of the same drink

Ask the customer to buy another drink

There is nothing staff can do for the customer

Make the customer a new drink but of a lower value

6.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

Media Image

Customer Service:

How can you provide excellent CUSTOMER SERVICE as a service champion?


(HINT: there are more than 1 answer)

Paying attention to customer's needs

Be Helpful

Good product knowledge

None of the above

7.

MULTIPLE SELECT QUESTION

45 sec • 10 pts

Customer Service:

Which is an example of ‘Here For You’ service?

Ignore customer enquiries when busy

Listen to customers when they have a question or requests

Serving wrong orders to customers

Encourage the customer to buy the most expensive drinks

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