TEST QUESTION:

What does LiHO Sell?

• Bubble Tea

• Korean Fried Chicken

Standard Grooming:

Which are NOT the proper dress code for work?

(More than 1 correct answers)

• Messy Hair

• Slippers

• Covered Shoes

• Long Pants (covering the ankle)

• Shorts

Position for Better:

The mask should fully cover the _______ properly at all times.

(HINT: More than 1 correct answer)

• Nose

• Eyes

• Mouth

• Ears

Position for Better:

I am NOT allowed to work if my temperature is _______°C and higher.

Customer Service:

If a customer drops their drink outside and comes back with a broken cup. What should staff do?

• Make the customer a new cup of the same drink

• Ask the customer to buy another drink

• There is nothing staff can do for the customer

• Make the customer a new drink but of a lower value

Customer Service:

How can you provide excellent CUSTOMER SERVICE as a service champion?

(HINT: there are more than 1 answer)

• Paying attention to customer's needs

• Be Helpful

• Good product knowledge

• None of the above

Customer Service:

Which is an example of ‘Here For You’ service?

• Ignore customer enquiries when busy

• Listen to customers when they have a question or requests

• Serving wrong orders to customers

• Encourage the customer to buy the most expensive drinks

Customer Service:

If the customer cannot pronounce the name of the drink, how can you help the customer?

• Get the other customers to help him/her order

• Serve other customers first

• Point to the menu and drinks code number for easy reference

• Ask the customer to write down the name of the drink

Customer Service:

If the customer cuts the queue. What should staff do?

• Shout across the service area, tell the customer to queue properly

• Take a photo of the customer and inform SIC

• Let the customer cut the queue

• Staff should politely direct the customer to the end of the queue

Cashier SOP:

Which is the correct way to upsell toppings?

• Recommend customer two types of toppings straight away

• Recommend customer the most expensive topping

• Recommend customer only one type of topping at a time

• Just let the customer decide on their own