Week 1 CE Quiz

What is the name of Airbnb's Logo

• Airbed & Breakfast

• Belonging

• Bélo

• You Belong

Choose the correct explanation for Instant Book & Request to Book

• Instant Book - A guest presses book, pays, and the reservation is confirmed.

• Instant Book - A guest presses book, their reservation is confirmed. The guest pays later.

• Instant Book - A guest presses book, the host is online and accepts straight away.

• Request to Book - A guest presses book, the reservation is accepted.

• Request to Book - A guest presses book, they have to wait for the host to reply within 24 hours.

A guest cancels their reservation 2 days before check in. If the cancellation policy is Moderate what accommodation fees will the guest pay?

• The guest won't pay anything, they will get a full refund.

• The guest will pay for 50% of the cost of their reservation.

• The guest will pay for the first night and 50% of the nightly rate for the remaining nights.

• The guest will get no refund.

Choose the three Airbnb hospitality standards from the list below:

• Hospitality

• Cleanliness

• Belonging

• Accuracy

• Check In

Mark has just checked into his listing in Dublin. The listing is dirty and doesn't match the pictures from when he made the reservation. What steps does Mark need to take to request assistance under the Guest Refund Policy?

• Within 24 hours of issue arising, contact Host, contact Airbnb, provide documentation

• Leave the listing immediately, contact Airbnb, provide documentation

• Accept a refund in cash from the Host and leave the listing

• Contact Host, Contact Airbnb

When does Airbnb charge a Guest for a reservation?

• 24 Hours after check out

• 24 Hours after check in

• When the Guest checks in

• When the reservation is accepted

• When the guest presses request to book

How can a Host make a claim on their Security Deposit if they find that a Guest has done damage to their listing?

• They ask the Guest for money at the check out

• They contact Airbnb and we make the Guest pay it

• They open a claim for the Host Guarantee

• They open a case in the Resolution Center

Which of these are penalties for cancelling a reservation as a Host? (Choose all that apply)

• Permanent account deletion

• Blocked Calendar

• Loss of ability to be a Superhost if more than 1% CBH

• Automated Review

• Listing removed from the search for 7 days

Which of the following would be considered Extenuating Circumstances? (Choose all that apply)

• Covid -19

• Property damage that needs to be repaired

• Death in the family of Guest or Host

• Government Mandated Restriction/Visa

Maja had her first reservation in Split, Croatia. She made the reservation on December 1st and cancelled 24 hours later. She was due to check in on December 6th. She paid for the accommodation, cleaning and service fee. Under the Strict cancellation policy, what refund is Maja going to receive.

• Maja will get no refund

• Maja will get a full refund because the strict policy has a grace period

• Cleaning fee

• Maja will be refunded the cleaning and service fees

• Maja will be refunded 50% of the accommodation feed and the cleaning fee