Ttl Activiry Requirement

You are assigned receptionist in the restaurant. A male customer is coming as the first customer in that day. What will you do first?

• a. Approach the customer and lead the way to his table

• b. Open the door and greet him with a pleasant smile

• C. Welcome him with a smile and call a waiter

• D. Wave your hand and point where to go

2. A young lady entered the restaurant. However, all tables are already occupied. As receptionist, what will you say to the lady?

• A. " I am sorry, Miss. All seats are occupied at the moment. Would you mind waiting at the loudge?"

• B. " I am sorry Ma'am. All seats are full at this time. Would you want to have a drink while waiting

• C. " I am sorry Ma'am. All seats are occupied at the moment. Would you mind waiting at the loudge for about five minutes?"

3. Which of the following should be done prior the arrival of a customer who made a reservation?

• A. Place the food on the table

• B. Prepare the table

• C. Prepare the food

4. Which of the following is appropriate to say if the customer has no reservation?

• A. May I know how many we are expecting, Sir/Ma'am?

• B. Table for how many person, Sir/Ma'am

• C. How many arw you,Sir/Ma'am?

5. What will you say to the customers or guest if you think or feel that they are now ready to order?

• A. May I take your order now Sir?

• B. Do you want to order now Sir?

• C. What is your order Sir?

6. If you have four customers and one of them is a senior citizen who is physically weak, where should he or she be seated in the restaurant?

• A. In the corner or side of the wall

• B. Close to the hostess station

• C. Againts the wall

7. What will you do after escorting and seating the guests at their table?

• A. Present the menu with a pleasant smile

• B. Take the order cautiously

• C. Make suggestive selling

8. Why do you need to lead or guide two customers to a two-seated table?

• A. Because they are only two

• B. Because it may affect the profit of the day

• C. Because there could be space enough for them

9. Which of the following is the list of all the food and drinks being presented to the guests for their choice?

• A. Electronic tablet order

• B. Order Slip

• C. Menu

• D. POS

10. Which of the following type of menu offers a complete meal with fixed price?

• A. Table D' Hote

• B. A La Carte

• C. Cycle Menu