Chapter 11 Test TW

Which of the following statements about face-to-face communication is most accurate?

• Face-to-face communication is the least rich communication channel.

• Face-to-face communication increases the likelihood of misunderstandings.

• Face-to-face conversations reduce cooperation and limit problem solving during conflict.

• Face-to-face interaction is the most effective of all communication channels.

Which of the following statements about the end of a meeting is most accurate?

• A meeting should end only when participants have discussed all agenda items.

• The leader should provide a summary of accomplishments and a review of action items.

• The leader should remind participants that they are responsible for taking their own minutes.

• Participants should pass their assigned tasks on to someone who did not attend.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

The most successful workplace teams

• agree on a purpose and procedures.

• are homogeneous.

• avoid conflict.

• work independently.

Tags

CCSS.RI.8.2

CCSS.RL.11-12.2

CCSS.RL.7.2

CCSS.RL.8.1

CCSS.RL.9-10.2

Which of the following statements about the power of the human voice is most accurate?

• The voice sends only verbal messages to receivers.

• Individuals can learn to change their voice to make it more effective and powerful.

• No correlation exists between the voice and perceived authority and trust.

• All answer choices are accurate statements about the human voice.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

• soft and hard skills.

• self-actualization and self-control.

• sharing and collegiality.

• education and training.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which of the following statements best provides constructive criticism?

• You seem to think that you can submit any kind of work and that it doesn't matter.

• Your work is often shoddy.

• Producing inferior work often causes this company to lose time and money.

• You need to produce work that meets this company's standards.

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

• Storming

• Forming

• Norming

• Performing

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

• Five or fewer

• Ten or fewer

• Thirty or fewer

• An unlimited umber of participants

To use your voice effectively,

• speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.

• overemphasize all words to guarantee audience understanding.

• avoid listening to educated individuals to retain your speaking uniqueness.

• keep the same volume and rate while speaking.

Tags

CCSS.RI.11-12.8

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.8.7

CCSS.RL.9-10.7

Which of the following is the best advice regarding workplace conversation?

• To personalize your conversations, always use first names when addressing supervisors, customers, and coworkers.

• Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers.

• Bring up controversial topics such as politics or religion as often as possible to show your intelligence.

• To demonstrate that you are human, feel free to complain about your colleagues, friends, and job when you need to vent.

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7