Seven Quality tools

Which of the items below are benefits of quality control? Select all that apply (3 options)

• Customer satisfaction will increase

• Increases overtime

• Number of defective products will decrease

• Lowers costs for the company

Dr. Walter Shewhart and Dr. W. Edwards Deming were the first people to introduce quality control to Japan.

• True

• False

The picture is best described as a __________.

• Pareto Chart

• Histogram

• Graphs

• Cause & Effect Matrix

Wilfredo Pareto, the Italian economist, was the first to identify the so-called __________ rule.

• 90-10

• 80-20

• 60-40

• 70-30

__________ invented the tool we now call the cause-and-effect diagram/fishbone.

• Dr. Walter Shewhart

• Dr. W. Edwards Deming

• Dr. Genchi Taguchi

• Dr. Kaoru Ishikawa

Correlation does not automatically mean causation.

• True

• False

What type of chart is shown in the image below?

• CP

• Run

• Control

• Process Capability

It is a visual representation tool for a sequence of operation

• Pareto Chart

• Flow Chart

• Scatter Diagram

• Check Sheet

It is a structured, prepared form for collecting and analyzing data

• Pareto Chart

• Flow Chart

• Fishbone Diagram

• Check Sheet

It is the best Frequency distribution tool.

• Flow chart

• Histogram

• Check sheet

• Scatter diagram