Resource Mgmt Pre-test

A team member has missed the last two team meetings. Several of his assigned deliverables were completed late, and not all were of acceptable quality. He requests a meeting with the project manager, where he explains that he has been dealing with a number of personal issues, which he realizes have affected his work. Although this has been concerning for the project manager, as he has had to smooth the irritation of other team members and even taken on some of the team member's responsibilities, the project manager shows concern to the team member. He works with the team member to reschedule his work to allow him long weekends to deal with his personal situation and still get his activities on time. This is an example of:

• Expectancy theory

• Theory Y management

• Emotional intelligence

• Problem-solving

A project is being completed by a virtual team with team members from six countries. From their various locations, the team members are arguing about which office will take the lead on the project, disagreeing over meeting schedules, and questioning the abilities of individuals whom they have not worked with before. In which stage of the Tuckman ladder is this team functioning?

• Forming

• Reforming

• Storming

• Resourcing

Many work packages have been successfully completed on the project, and the sponsor has made some recommendations for improvements. The project is on schedule to meet an aggressive deadline when the successor activity to a critical path activity suffers a major setback. The activity has 14 days of float and is being completed by four people. There are two other team members with the skill to assist the troubled activity, if needed.

The project manager finds out that three other team members are attempting to be removed from the project because they do not feel the project can be successful. When the project manager investigates, she discovers that those team members have issues that have not been addressed. Which of the following is the best thing to do to improve the project?

• Have the team members immediately assist the troubled activity.

• Investigate why the project schedule is aggressive.

• See who can replace the three team mebers.

• Create an issue log.

During the first half of the project, five team members left for other projects without being replaced, two team members went on vacation without informing you, and other team members expressed uncertainty about the work they were to complete. In this situation, it is best if you update which of the following for the second half of the project?

• Communication

  management plan

• Resource

  histogram

• Resource

  management plan

• Responsibility

  assignment matrix

The project has been challenging to manage. Everyone has been on edge due to pressure to complete the project on time. Unfortunately, the tension has grown to the point where team meetings have become shouting matches, with little work accomplished during the meetings. One team member asks to be excused from future team meetings, as all the shouting upsets him. Meanwhile, the sponsor has expressed interest in attending future team meetings to hear how the project is going and to better understand the issues involved in completing the project. In addition, the customer has started discussions about adding scope to the project. In this sitaution, it would be best for the project manager to:

• Ask the sponsor if the information needed could be sent in a report rather than have her attend the meetings.

• Inform the team member who asked to be excused from the meetings of the value of communication in such meetings.

• Involve the team in creating new ground rules for the meeting.

• Hold a team-building exercise that involves all the team members.

The installation project has a CPI of 1.03 and SPI of 1.0. There are 14 team members, and each team member had input into the final project management plan. The customer has accepted the three deliverables completed so far without complaint, and the responsibility assignment matrix has not changed since the project began. The project is being completed in a matrix environment, and there are no contracts needed for the project.

Although the sponsor is happy with the status of the project, one of the team members is always complaining about how much time his project work is taking, Which of the following is the best thing for the project manager to do?

• Review the reward system for the project.

• Try to improve schedule performance of the project.

• Meet with teh customer to try to extend de schedule.

• Gain formal acceptance in writing from the customer.

You just found that a major subcontractor for your project consistenly provides deliverables late, The subcontractor approaches you and asks you to continue accepting late deliverables in exchange for a decrease in project costs. This offer is an example of:

• Confronting

• Compromise

• Smoothing

• Forcing

The project manager and the team are excited about a new project. This is the project manager's first assignment as project manager, and the team feels they will be able to complete the work that has never been tried before. There are 29 people contributing to the product description, and the team consists of nine experienced experts in their fields.

Partway through planning, three highly skilled technical team members disagreeing about the scope of two deliverables. One is pointing to the draft WBS and saying that two additional work packages should be added. Another is saying that a particular work package should not even be done. The third team member agrees with both of them. how should the project manager best deal with the conflict?

• She should listen to the difference of opinion, determine the best choice, and implement that choice.

• She should postpone further discussions, meet with each individual, and determine teh best approach.

• She should listen to the difference of opinion, encourage logical discussions, and cailitate an agreeement.

• She should help the team focus on points on which they agree and build unity by using relaxation techniques and common-focus building.

During every project team meeting, the project manager asks each team member to describe the work they are doing, and then assigns new activities to team members. The length of these meetings has increased because there are many differents activities to assign. This could be happening for all the following reasons except:

• Lack of WBS

• Lack of a responsibility assingment matrix

• Lack of resource leveling

• Lack of team involvement in project planning

Two stakeholder are disagreeing via a series of emails as to whether a deliverable meets the acceptance criteria. One of the stakeholders wanted differente criteria, but cost-benefit analysis done in planning did not support delivering that level of performance. The stakeholders agreed that the higher level of performance was not required and was not cost effective. A team member has just informed you that a problem with her work has ocurred. The deliverable she is working on must be shipped today, or there will be a project breach. One of the stakeholder having the email disagreement comes to you to complain about the other. you say, "I cannot deal with this issue right now". Which of the following techniques are you using?

• Problem-solving

• Forcing

• Withdrawal

• Compromising